UPSKILL Essentials to Excel is a program offering employers in the Accommodations sector a customized training solution for their frontline staff to help improve on-the-job performance while providing professional growth for employees.

Research has shown that about 40 per cent of employees currently working in frontline positions in this sector have gaps in underlying essential skills that can reduce their effectiveness on the job. This can take the form of unnecessary errors and lower productivity leading to reduced customer satisfaction and sales. While workers may possess all the required knowledge and experience in the foundations of Tourism occupations, underlying essential skills gaps can inhibit their performance and ultimately business outcomes.

UPSKILL Essentials to Excel will help workers gain recognition for the skills they already have while helping them identify areas they could benefit from further training. By addressing underlying essential skills needs of workers, the program serves as a "bridge" towards higher levels of performance – which is critical for both the success of the business and professional growth of employees.